Please add a screenshot whenever possible, especially for graphics problems.Was it a multiplayer or single-player game? If it was a multiplayer session, how many players were in the game, and who experienced the error? Who hosted the session and who were the other players (clients)?.What did you do before and during the occurrence of the issue?.What contracts did you play when the error occurred?.Which vehicles did you use or did you walk around with your character?.Where and on which map (EU or US) were you when the error occurred?.Which version of the game are you playing? You can see the version number of the game in the lower right corner of the start menu.You can contact our support team via the following E-Mail address: help us find and fix errors, please try to provide as much information as possible. To make it easier for us to find errors, please send us the game log from your session (only possible for PC at the moment). You can find the log files at C:\Users\%USERNAME%\AppData\LocalLow\weltenbauer-se\ConSim. The file name is „Player.log“ for your recent session and „Player-prev.log“ for the previous one. In addition to that it's always helpful to send us the profile and the company you played with (currently only possible on PC). You can find them in the folder C:\Users\%USERNAME%\AppData\LocalLow\weltenbauer-se\ConSim\Profiles (Profile0 is the first profile, Profile1 is the second, and Profile2 is the third). In the folders you can find the files for each of your companies. You can simply send the whole profile folder to us, if you tell us which profile and which company you used when the error occurred (e.g. second profile, first company in the list). If the game crashes on PC, a crash dump with further information will be created here: You don’t need to send log files or profiles/companies for smaller bugs or graphical issues that do not have any influence on gameplay.
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